POISON HELP

Poison Control Numbers – Germany and Europe: Emergency Overview

Poison Emergency Numbers – Germany and Europe

At Tom Rocket's, your safety is a top priority. On this page, you'll find a carefully curated list of national poison control hotlines in Germany and across Europe. In case of doubt, don't hesitate to call 112 – available throughout Europe and staffed by trained emergency responders.

Poison Control Systems in Europe – Brief Overview

Poison control systems are not standardized across Europe. Some countries operate central national hotlines, while others rely on regional centers or the general emergency call system. Below, we provide the key contact numbers for each country and explain how their systems work.

Germany

Germany uses a decentralized system with several regional poison information centers. There is no single nationwide short number. Each centre covers specific federal states and is reached via its area code plus 19240, the exception is Erfurt on 0361 730730:

Berlin, Brandenburg: 030 19240

Bavaria: 089 19240

Baden-Württemberg (Freiburg): 0761 19240

Hesse, Rhineland-Palatinate, Saarland: 06131 19240

North Rhine-Westphalia (Bonn): 0228 19240

Lower Saxony, Bremen, Hamburg: 0551 19240

Schleswig-Holstein (Göttingen): 0551 19240

Thuringia, Saxony, Saxony-Anhalt, Mecklenburg-Western Pomerania (Erfurt): 0361 730730

Always available in any case: 112

Austria

Centrally managed by the Vienna Poison Information Center:

+43 1 406 4343 (available 24/7 nationwide)

Switzerland

Central hotline Tox Info Suisse:
145 (nationwide without area code)
+41 44 251 51 51 (from abroad)

Belgium

National central hotline:
+32 70 245 245

France

Decentralized via regional “Centres Antipoison.”
For acute emergencies:

15 (SAMU)
or 112
The eight centres can be reached around the clock, for example:
+33 1 40 05 48 48 (Paris)
All centres and numbers are listed on centres-antipoison.net.

Italy

No single national poison hotline number: ten regional poison information centres (Centri Antiveleni) are available around the clock, for example:
+39 0382 24444 (Pavia, Centro Nazionale di Informazione Tossicologica)
+39 02 6610 1029 (Milan, Ospedale Niguarda)
In an emergency, call 112.

Spain

The national poison hotline is the Servicio de Información Toxicológica:
+34 91 562 04 20 (around the clock, including members of the public)
In an emergency, call 112.

Netherlands

Central hotline for medical professionals:
+31 88 755 8000 (doctors and specialists only)
General public: contact GP or call 112

Sweden

In an emergency, call 112 and ask for poison information.
+46 10 456 6700 (Giftinformationscentralen, for less urgent cases, around the clock)

Denmark

+45 82 12 12 12 (Poison Line)

Finland

+358 9 471 977 (around the clock)
0800 147 111 (free of charge within Finland, around the clock)

Norway

+47 22 59 13 00

United Kingdom

111 (NHS advice when it is not a life-threatening emergency; in Northern Ireland contact a GP or pharmacy instead, or the GP out-of-hours service)
999 for acute emergencies

Ireland

+353 1 809 2166 (public poisons information line, daily 8am to 10pm)
Outside these hours, contact your GP or a hospital; in an emergency, call 112 or 999.

Portugal

+351 800 250 250

Greece

+30 210 779 3777

Poland

Several regional poison information centres, for example:
+48 12 411 99 99 (Krakow, university hospital, around the clock)
In an emergency, call 112.

Czech Republic

+420 224 919 293
+420 224 915 402

Hungary

+36 80 201 199 (around the clock, free of charge, only reachable from within Hungary)

Slovakia

+421 2 54 77 4166

Slovenia

No public poison emergency number: the poison information service at the University Medical Centre Ljubljana advises doctors and other professionals.
In an emergency, call 112; otherwise contact a GP or the out-of-hours medical service.

Croatia

+385 1 23 48 342 (Zagreb)
For emergencies: 112

Romania

112 (central)

Bulgaria

112 (central)

General Information

112 is the standardized emergency number across the EU. It connects you to local emergency services and can forward you to poison control if needed. Some countries differentiate between central and regional centers. Where applicable, we’ve included specific notes. This list is regularly updated but does not claim to be exhaustive – when in doubt, always dial 112.

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