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Data Protection Policy

Privacy Policy

This data protection policy applies to the websites (hereafter also referred to as “website”) run by Tom Rocket Limited (hereafter referred to as “Rocket”, “we”, “our” and “us”) located at 201 A Victoria Street, London SW1E 5NE, United Kingdom, service(at)tomrockets.com. It also applies to the processing of personal information by Rocket as stipulated in these data protection guidelines. The terms “visitor”, “you”, and “your” refer to you, the user.

This overview tells you what personal information Rocket, as responsible data processor, acquires from you and why and how we use that information. The European guidelines on data protection apply to the processing of your personal information.

We make every effort to ensure that the personal information we receive from you is stored, used, transferred and otherwise processed according to our legal responsibilities.

The information that you provide on tomrockets.com (our “website”) are made available for processing by the following companies: Tom Rocket Limited, 201 A Victoria Street, London SW1E 5NE, Cool Stuff Trading GmbH, Erdmannstr. 12, 10827 Berlin, as well as any other agent that is explicitly entrusted to process personal data for Rocket without being a direct subsidiary of Rocket. This will be done according to procedures that guarantee the security and privacy of the personal information provided for processing.


These guidelines address in detail how we acquire, use, and transfer (i.e., process) personal information. Personal information generally includes your name, home address, telephone number, email address, IP address, billing and account information, as well as other data resulting from your use of our services.



We process navigation data that tells us which sections of our website visitors frequent. The data allow us to determine which sections are visited most often and help us to improve the quality of your online experience by recognizing and developing the most popular functions and services. Furthermore, we also use data from non-personal information (for example, domain type, browser version and service provider) which tells us about general use of our website.


Once you fill out our general contact form on our website (for example, to ask a question about a product), we receive your name, email address and any information you share in your message.


When you sign up for our newsletter (i.e., “subscribe”), you will be prompted to enter your email address and agree to the processing of your personal information. By subscribing to the newsletter, you will receive product information from us via email.


Visitors to our online shop have the option to create an account. With an account you can save a personal wish-list and use the quick checkout option which automatically fills out your preferred shipping selection and billing address. In order to open an account, you will need to provide an email address and a password. You may also choose to enter your name, postal address and telephone number. By doing so, you agree to the processing of your personal information.


When you make a purchase on our website, we collect your personal information (name, billing and delivery address, email address, telephone number and payment information) in order to complete the transaction. We also collect information about your purchases on our website.


We process the data we gather from our website in accordance with current data protection rights and use the data for the following:

1. In order to better understand your preferences and needs, as well as for the development, marketing, sale (including special offers) of products and services and for conducting surveys, studies, and analyses.

2. To complete your merchandise order and transaction or to process a return or exchange.

3. To manage and develop our business activity as well as that of our sister companies and to manage your account with us, including placing and processing payments to us.

4. To detect negligence, fraud, theft or other illegal activities and protect ourselves, our sister companies and other third parties from such activities as well as to check that the internal guidelines between us and you are maintained.

5. To perform necessary fraud checks, which might require sending your personal identifiable information to a screening agency, which might in turn save the data.

6. To confirm addresses that you provide on our website, which might also be submitted to an address screening agency, which might in turn save the date for their files.

7. To legally comply with surveillance and disclosure obligations enforced by the government, tax authorities or other investigative authorities to the extent that such demands are in accordance with the relevant laws, policies, and codes governing the sale of our merchandise and services to you.



We will not sell your email address to third parties, nor do we grant permission to third parties to use your email address.

Please note: If you unsubscribe from our newsletter, you will still receive confirmation emails regarding orders that you make on our website.


We will not sell your postal address to third parties, nor do we grant permission to third parties to use your postal address.


Please note that we might contract a third part to perform services for us or in our name, for example, in completing orders, processing payments, monitoring website activity, conducting credit and address checks, providing web content, managing data, conducting survey, processing emails or managing drafts and competition. These third party agents will occasionally have access to your personal information in order to render services for Rocket. The third parties have permission to process personal information for Rocket without being a direct subsidiary of Rocket. However, they are not authorized to use your information for any other purposes.


Also note that we reserve the right to disclose information about you when required to do so by law or if we are convinced that we are required to do so by law, or have reasonable cause to believe that disclosure is necessary in order to protect others.


We reserve the right to share the information that you provide us (including your personal information) with the other members of our group, namely, our subsidiaries and sister companies, our parent holding company as well as its subsidiaries and sister companies.

In cases of use 3, 4 and 5 (as described above), your information might be transmitted to countries outside of the European economic area, where laws protecting personal information might not be as strict. In such cases, we will make sure that – if necessary – such data transmissions are still subject to the appropriate security measures and that all applicable laws and conditions are maintained.


With your permission we can use your personal information to provide you with marketing emails about our products and offers. These emails may make use of tools that allow us to confirm receipt of the email and the opening of its contents.

You can opt to stop receiving marketing emails at any time by following the instructions provided in the email.


All the data that you share with is sent directly to us. We store and process your personal information and other data that we obtain from you in the United Kingdom and the Netherlands. Independent contractors, who we employ occasionally and who deliver order, process payments, monitor the website, protect us from fraud, and verify addresses and email accounts, might also store and process your personal information in EU member countries. We and our aforementioned contractors might be forced to share your personal information stored in the EU if directed to do so by the legal authorities.



We use your browser’s “cookie” function to help identify your computer specifically. Cookies are usually stored on your computer’s hard drive. We use the information gathered by cookies to evaluate the effectiveness of our website, to analyse trends and to manage the website. The data gathered by cookies allow us to see which parts of our website are visited most and where users have trouble when accessing our website. With this information we can improve the quality of your experience on our website by pinpointing the most popular features and information on the site as well as problems. We also use cookies to track the merchandise that you put in your shopping cart and to find out if your computer has been used before to visit our website. This also allows the contents of your shopping cart to remain there between visits to the site if you have an account with us. In addition, we use cookies and “web-bug” or “clear GIF” tools that are standardly integrated into emails in order to confirm that you have received an email from us as well as to confirm that we have received an answer from you. They also serve to provide you a more individual user experience on our website. Cookies, however, do not provide any information that could be used to personally identify you.


We work together with independent contractors who help us gather information about activity on our website. These contractors save cookies on your computer’s hard-drive, which in turn allows us to collect information about purchases as well as other specific data that informs us about how visitors navigate our website and which products get the most attention. Our contractors analyse the data and present us with the final results. The data and analyses that our contractors generate are intended to help us better understand what our users’ are interested in on our website. The data that the contractors collect might also be combined with other information that we gather when you visit our website. Our contractors are contractually forbidden to use the information they gather from our website for any purposes other than the purpose of providing support for us.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will, for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area, truncate the IP address. Only in exceptional cases is the full IP address sent to and shortened by Google servers in the USA. On behalf of Tom Rocket, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services related to website activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under



By sending us your personal information, you consent to this information being analysed, used and shared within the parameters of the purposes and types of use specified here in the data protection guidelines.



If you would like to stop receiving our email newsletters, please click <hyperlink>here.

Please note: If you unsubscribe from our newsletter, you will still receive confirmation emails regarding orders that you make on our website.


If you don’t want us to analyse your browsing and shopping activity through your use of this service, you can change your browser’s settings to not accept cookies. If you do so, however, you will not be able to use certain functions and services that we offer on our website. For example, you will not be able to make purchases from our online store.


You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under



We do our best to keep your personal information up-to-date as a registered user on our website. That’s why we give you the opportunity to update and change your personally identifiable information. This includes your billing address and information regarding your preferred shipping method. Just login to your account with your username and password. There you will find a menu that allows you to update your information. 


Our website is not suitable for children or minors under the age of 18. No one under the age of 18 is allowed to enter personal information or set up an account.


The links to other websites you find on our website are meant to make it practical and more exciting. These links to “external websites” are maintained by third parties. We do not control their data protection practices or the content of the external websites. We do not claim any responsibility for them. We strongly encourage you to check the data protection guidelines of any external website you might want to visit and make sure that you are in agreement with their guidelines and practices.


In our efforts to provide customers with new and diverse content and services we will from time to time need to revise our data protection guidelines so that they reflect the changes to our methods of data collection, analysis, processing, and transfer. You will be notified of changes to our data protection guidelines by a notice on our website. In the event of significant changes to our collection, use and transfer of data, these changes will only apply to data collected after the changes.


We limit the number of employees with access to the database containing personal information. Our employees are instructed as to how to carefully handle this information.

Tomrockets.com is designed for handling orders in browsers that allow for communication via Secure Socket Layer (SSL) technology, including Mozilla Firefox 3.0+, Microsoft Internet Explorer 8.0+ and Apple Safari 4.0+. Other components of the website require Adobe Flash Player 9.0 or higher.

Although we do take the aforementioned security measures, you should be aware that it is impossible to guarantee 100% security.


If you have question or concerns about our data protection policy and procedures or their compliance with legal regulation, please send us an email at service(at)tomrockets.com or write to the following address:

Tom Rocket Limited, 201 A Victoria Street, London SW1E 5NE