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Shipping & Delivery

Discreet packing
Neutral sender
Fast shipping

Paket-Diskret-one

Discreet packing
Neutral sender
Fast shipping

Paket-Diskret-one

Where do we deliver to?

All countries and costs at a glance

The shipping costs mentioned above are valid regardless of the price of your order and payment method.

DELIVERY OPTIONS

Depending on what products you have in your cart, you can choose between the following delivery services:

Versanddienstleister-Overview

DELIVERY AND BILLING ADDRESSES NOT THE SAME

We will deliver your order to whichever address you like within the time stated above.

If you want your order delivered to an address other than your billing address e.g. your office, a friend’s address, the neighbours, please provide the delivery address during the order process after you click on “Delivery address is different from billing address”.

Important! We always ship your order in a non-descript, neutral package so that no one can tell what is inside.

If you registered as a customer on our website, you can list as many delivery addresses as you like in your profile.

DELIVERY TO A DHL PARCEL PICK-UP STATION / POST OFFICE

If you select DHL as your carrier, you can have the package delivered to a parcel pick-up station.

When you place your order, you will need to click on “Delivery address is different from billing address” and then select “Parcel Pick-Up Station / Post Office”. You will then need to enter your DHL customer ID number and the ID number of the pick-up station or post office.

Packstation

If you don’t have those numbers at hand, just use the “Find my Parcel Pick-Up Station / Post Office” button and enter your city and postal code. Then select your pick-up station. Your order information will automatically be updated.

You don’t have a parcel pick-up station? Then sign up for a DHL station here:

We are currently unable to deliver to P.O. boxes or by general delivery.

FROM US TO YOU – THE SHIPMENT STEPS

Once your order leaves our shipping department and is given to your selected carrier company, we will send you a confirmation email. The email includes your delivery tracking number and a direct link to the tracking site.

Please note that the tracking number service is activated and updated by the delivery service. They might not have activated it by the time you get our confirmation email. Just be a little patient and try again later.

DHL DELIVERY AND RECEIPT

DHL only makes one attempt per delivery. If they miss you, they will leave the package either with a neighbour or at a nearby
post office. After delivery, you have 7 days to collect your package from the post office. After that the package is sent back to our shipping department.

LOST SHIPMENTS

If your package does not arrive after five days following the receipt of our confirmation email, please contact our customer service.

You can reach us anytime at service@tomrockets.com.

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