Our FAQ - Returns & complaints
Can I exchange or return items?
If you do not like an article, you can send the goods back to us within 14 days.
Please contact us before every return.
To meet the criteria for an eligible refund or replacement, you need to send us your order back within the set deadline of 14 days.
We will either exchange the item for a replacement item of your choice or refund you the money using the payment method you selected.
However, the prerequisite for an exchange is that the goods are complete, unused, undamaged and returned to us with their original packaging.
For shrink-wrapped and / or sealed articles, this means that, for reasons of hygiene, we can only take back items in their original shrink-wrapped state or with an undamaged seal.
Any incurred costs for such a return shipment are up to you.
What do I do if one of my ordered items is defective?
You can send faulty articles back to us free of charge.
We will provide you with a return slip that you can request from our customer service here.
Do I get my money back when I return a product?
If you do not like the delivered items or if they are defective, we will refund you the value immediately after receiving the undamaged items, using the payment method you chose to pay your order.